Policies

Shipping Policy

• We ship only within California, and only items marked Ships in CA.
• Orders ship on [TBD] so they spend as little time in transit as possible.
• Please double-check your shipping address. We aren't responsible for orders sent to an incorrect address entered at checkout.
• Once a package is handed to the carrier, delivery times depend on the carrier. We're not responsible for carrier delays, but we'll always do our best to help.
• During heat waves we may hold your order for a cooler ship day. We'll email you first if we do.

Refund & Replacement Policy

Because our pastries are perishable and baked to order:

• Cancellations: You can cancel for a full refund up to [TBD, e.g., 72 hours] before your ship or pickup date. After that, your order has already been planned and baked, so we can't offer a refund.
• Damaged or lost orders: If your order arrives badly damaged or never arrives, email ops@emeraldpastry.com within 48 hours of delivery with your order number and a photo. We'll gladly send a replacement or a refund.
• Missed pickups: If a pickup is missed without notice, the order can't be refunded, but we'll try to hold it until the end of that day.
• Taste preferences: We can't offer refunds based on flavor preference, but please tell us what you think. We read every message.

Cottage Food Disclosure

[Kayleigh: California requires product labels to say "Made in a Home Kitchen" in at least 12-point type. Show this disclosure on your labels, in the website footer, and on product pages.]